TrustLedger SRMKeep every promise your project makes, and prove it in public.
Complaint receipts communities can check, promises they can follow, and a seal that shows nothing was edited. TrustLedger SRM keeps one dated record of who you engaged, what was promised and what was done, so commitments don't vanish when staff change.
Your own workspace from day one. Upgrade when you're ready; if you don't, your data is kept for 3 months.
- Promise made at community meeting
The contractor will clear the stormwater drain on Mgwali Street before the rains.
- Owner assignedSite agent, due 15 April
- Grievance linkedDrain still blocked; water entered two homes. Case logged and acknowledged the same day.
- Reported to the liaison committeeProgress shared; residents told the new date
- Delivered KeptDrain cleared. Photos and the committee's sign-off attached.
Built for the ISFF
Cabinet approved the Integrated Social Facilitation Framework on 1 July 2026. It asks every public project to map stakeholders, run liaison committees, keep lawful channels for concerns and report on what was done. TrustLedger keeps that record, on every plan.
Most community conflict starts with a forgotten promise.
On infrastructure and housing projects, trust is lost in small gaps long before a protest or a stoppage.
- Promises live in notebooks. Commitments made in meetings sit in one person's notes, and leave with them.
- Complaints go unanswered. Without a case number and an owner, a grievance becomes a rumour, then a road block.
- Nobody agrees on who said what. Disputes drag on because there is no shared, dated record to point to.
- Reports are rebuilt from memory. Clients and funders ask for evidence, and teams spend days reconstructing it.
One record from the first meeting to handover
TrustLedger replaces scattered registers, spreadsheets and WhatsApp threads with a single trail your whole team can see.
Grievance desk
The problem
An unanswered complaint becomes a rumour, then a road block.
Use case
Road upgrade: a homeowner reports blasting cracks at a ward meeting, and three weeks later nobody can say who took it.
How TrustLedger solves it
- Every complaint gets a case number, an owner and a deadline
- The complainant gets a QR-coded receipt and a status page they can check
- Overdue cases show up before they escalate
Stakeholder Intelligence
The problem
Promises made in meetings live in one person's notebook, and leave with them.
Use case
Water project: the community says it was promised 30 local jobs, and the facilitator who was there has resigned.
How TrustLedger solves it
- Stakeholder register and dated engagement log with attendance and decisions
- Commitments with owners, due dates and evidence, linked to the meeting
- A public promise tracker the community can follow, sealed against edits
Reports from the record
The problem
Clients and funders ask for evidence, and teams spend days rebuilding it from memory.
Use case
Funder review: a development finance institution asks you to show grievances were handled within 30 days.
How TrustLedger solves it
- Monthly report packs on every plan, executive and board packs as you grow
- Built from the dated record, not rebuilt from memory
- AI Assist suggests wording; a person always reviews and applies it
From trial to a working record in three steps
Start your workspace
Sign up for a 14-day trial. Your organisation gets its own private workspace, not a shared demo.
Record your real project
Add stakeholders, log your next meeting, and capture the promises and complaints that come out of it.
Report from the trail
Produce your monthly report from what was recorded, then upgrade when you're ready.
Built for the people who hold the social licence
One record serves everyone with a stake in how the project treats its community.
Social facilitators
Record consultations and promises straight after the meeting, while they're fresh.
Engineers and project managers
Keep grievances and commitments on the same trail as delivery, and avoid stoppages.
Municipalities and departments
Show oversight bodies exactly how the public was engaged and what was done.
Funders and DFIs
See whether community issues have owners before they become covenant risks.
Monitoring and evaluation teams
Report from the case and engagement record, not reconstructed memory.
Community structures
A fair record: case references, acknowledgements and commitments that don't disappear.
Field tablets, set up and locked
Put your field staff on tablets that arrive with TrustLedger set up and a field login ready. Add a kit for each seat on any plan, or put a field team of 5 or more on the Field Device plan, from R899 per device a month (excl. VAT).
Built by social facilitators, not a software house
TrustLedger was built by Chibase Consulting, a South African social facilitation firm with decades of fieldwork on roads, housing and public works programmes.
It reflects how engagement actually happens on site: ward meetings, liaison committees, local labour disputes and promises made under pressure. It also supports an asset-based approach, recording what communities bring to a project, not only their complaints.
See your own project on the record.
Plans start at R1 999 a month (excl. VAT). Try any self-serve plan free for 14 days.